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FAQs

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Raya Health is a centralized platform designed to bring clarity and structure to how families manage their healthcare. It organizes everything in one place, including: medications, appointments, provider information, notes and important documents, so everything is accessible for you and your family.
In addition, you can invite your family members and care team into the platform, creating a shared space where everyone stays aligned. Communicate directly within Raya Health to keep conversations centralized and easy to reference, while using built-in tools to organize, prioritize, and delegate tasks so nothing falls through the cracks.
Beyond the operating system, Raya Health supports the ongoing coordination required to manage care effectively. Families can track next steps, stay connected across their care team, and ensure that nothing falls through the cracks.
For added support, Raya Health offers a flexible Care Coordination subscription, providing access to a dedicated Care Coordinator who assists with research, resource identification, care coordination, and navigating next steps with greater clarity and confidence.

Raya Health is built for families managing healthcare for themselves or a loved one. This includes individuals navigating chronic illness, caring for aging parents, supporting children with medical needs, managing complex care situations, or simply looking for a better way to stay organized and informed.

Our Care Coordinators serve as a dedicated point of contact, supporting you with research, coordination, and next steps. Beyond simply identifying resources, we gather the relevant details, context, and insights needed to help you fully understand your options. This allows you and your family to make informed decisions in collaboration with your medical providers.
We also help organize information and keep everything moving forward, reducing the likelihood of important details being overlooked.
Very important distinction: our Care Coordinators do not provide medical advice or replace your healthcare providers.

No. Absolutely not. We are not a healthcare provider and do not provide medical care, diagnosis, or treatment. All information and support is for organizational and informational purposes only.
Our goal is to help alleviate stress and bring greater clarity and alignment across your family, so decisions can be made more clearly and confidently in partnership with your licensed healthcare providers.
All medical decisions should always be made with your licensed healthcare providers and we are not responsible for those decisions being made.

You can track and organize:

  • Medications
  • Medication Schedules
  • Appointments
  • Medical provider contacts
  • Key documents
  • Care team Notes
  • To Do Items, tasks and next steps for your family
  • Communication between your circle of care

Yes. Absolutely and that is a MUST! You can invite family members, caregivers, or other individuals who may play a role into your circle of care so everyone stays aligned. You have the ability to control who permissions of each person added.

When you invite someone, you are choosing to share relevant health and care information with them. This helps create alignment across your care team and ensures everyone is working from the same information. They will also unlock our personal onboarding support.

Raya Health is built with strong data protection practices to safeguard your information. The platform is designed with industry-standard security and privacy best practices, with a continued focus on protecting your data at every level.
We are actively working toward HIPAA and SOC 2 compliance as we continue to expand our compliance infrastructure. Protecting your privacy and maintaining the integrity of your information is our core priority from day one.

Care Coordination is an optional monthly subscription that you can add at any time. It provides access to a dedicated Care Coordinator who can assist with research, coordination, and ongoing support as needs arise. Please reference our tiered subscription options to see which level of support is best for you and your family.
Given the flexibility of our subscriptions, you have the option to level up or down depending on the need.

No. Raya Health is designed to be flexible. You can start, stop, or adjust your subscription at any time based on your family’s needs.
We do offer our yearly platform subscription which does lock you in for one year on the platform.

You can get started immediately. Once you create an account, you can begin organizing your care and invite others into your care circle right away. We offer a free trial, but you will be able to utilize the entire platform from day one.

A Care Coordinator supports you across the day-to-day complexities of managing care, helping bring structure, clarity, and forward momentum.
This may include:

  • Researching treatment options and providers and gathering the relevant details, context, and considerations so you can better understand your options.
  • Organizing next steps after appointments, helping translate information into clear, actionable follow-ups for your circle of care.
  • Coordinating logistics across your care team, including appointments, communication touchpoints, and key updates.
  • Structuring and managing information, so everything is organized, accessible, and easier to navigate over time.
  • Helping prioritize and track tasks, ensuring important items are addressed in a timely and thoughtful way

The goal is to reduce the stress of managing multiple moving pieces, while helping your family stay aligned and make more informed decisions alongside your healthcare providers.
Care Coordinators do not provide medical advice or replace your licensed healthcare providers.

Well then you’re in the right place. That is exactly how Raya Health is designed. You can use the platform on its own or add Care Coordination only during the months when you need extra support.

Yes. Employers can offer Raya Health as a benefit to their employees by providing access to the platform on a monthly basis.
Organizations also have the option to include Care Coordination as part of the benefit at various levels, or simply provide access to the platform while allowing employees to add Care Coordination separately based on their individual needs.

If managing healthcare feels overwhelming, fragmented, or time-consuming, Raya Health is built to help bring clarity, structure, and support to your day-to-day life. Hop on a confidential working session with a care team member today and see what Raya can do for you.